{"id":8047,"date":"2023-02-21T22:11:29","date_gmt":"2023-02-22T03:11:29","guid":{"rendered":"https:\/\/gotelehealth.org\/ata-2023\/?p=8047"},"modified":"2023-02-23T22:50:54","modified_gmt":"2023-02-24T03:50:54","slug":"provide-smarter-patient-engagement-with-artificial-intelligence","status":"publish","type":"post","link":"https:\/\/gotelehealth.org\/ata-2023\/2023\/02\/21\/provide-smarter-patient-engagement-with-artificial-intelligence\/","title":{"rendered":"Provide Smarter Patient Engagement With Artificial Intelligence"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Artificial intelligence (AI) has led to many advances in healthcare, including robot-assisted surgery, real-time remote patient monitoring, enhanced imaging, and diagnostic tools that help clinicians make better decisions. While some AI solutions improve healthcare delivery, others improve healthcare communications \u2014 helping patients get all the information they need, when they need it.\u00a0<\/span><\/p>\n<p><b>Modern Medicine Meets AI\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">At the start of the COVID pandemic, many segments of healthcare rushed to digitally transform their virtual care. The results are integrated video interfaces that have become a standard in patient care.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">As we migrate to the post-pandemic economy, patient and consumer behavior and expectations continue to change. Businesses need to respond by expanding their digital transformation initiatives to meet these expectations. Organizations across all healthcare sectors face increased competitive and regulatory pressure to improve patient experiences.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">And let\u2019s not forget the need to improve provider\u2019s own healthcare efficiency to tackle today\u2019s economic challenges and medical staff shortages.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Thankfully, smart conversational AI-driven technology can help.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">That\u2019s because AI elevates and enriches patient engagement and streamlines healthcare workflows. Healthcare providers and practitioners can now combine the power of modern medicine with AI to deliver smarter and more efficient care. Consider that:\u00a0<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400\">Thirty percent of US healthcare spending<\/span> <span style=\"font-weight: 400\">is associated with administrative tasks, many of which can be automated.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400\"> The global <\/span><span style=\"font-weight: 400\">healthcare chatbots market <\/span><span style=\"font-weight: 400\">is expected to reach $768.1 million by 2028, up from $250.9 million in 2022.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400\"> Nearly <\/span><span style=\"font-weight: 400\">one in five physicians<\/span> <span style=\"font-weight: 400\">use augmented intelligence for practice efficiencies, and two in five plan to adopt it in the next year.\u00a0<\/span><\/li>\n<\/ul>\n<p><b>What Is Conversational AI?\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">Conversational AI engages patients \u2014 through a personalized and simplified experience \u2014 within any phone call or right inside their favorite messaging and chat app, or even within a company\u2019s website. It aims to provide a frictionless, omnichannel experience whether the customer or patient is talking with a live agent or AI-powered virtual agent.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Conversational AI &#8220;bots&#8221; (software) conduct conversations with users using a variety of AI technologies. Here are a few examples:\u00a0<\/span><\/p>\n<ul>\n<li><b>Natural language processing <\/b><span style=\"font-weight: 400\">analyzes human speech or text and generates human-like responses.\u00a0<\/span><\/li>\n<li><b>Machine learning <\/b><span style=\"font-weight: 400\">lets bots &#8220;learn&#8221; from each user interaction and improve their capabilities over time.\u00a0<\/span><\/li>\n<li><b>Automated speech recognition <\/b><span style=\"font-weight: 400\">translates voice messages into machine-readable text for analysis.<\/span><\/li>\n<li><b>Text to speech <\/b><span style=\"font-weight: 400\">turns generated text responses back into understandable speech &#8211; and the latest technology creates very natural speech. No more robotic voices!\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Conversational AIs<\/span> <span style=\"font-weight: 400\">include both chatbots and voice assistants. Chatbots communicate in written text through SMS, messaging apps, and other online channels. Voice assistants communicate with users by &#8220;speaking&#8221; with them. These AI-powered resources can communicate like humans but without human involvement. This can mean less work for staff and, more importantly, a better patient experience.\u00a0<\/span><\/p>\n<p><b>The Benefits of Conversational AI\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">Conversational AI gives healthcare organizations an automated, scalable way to share important information, send personalized messaging, and provide 24\/7 patient support. These are invaluable for time-starved clinicians.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">But the benefits don\u2019t stop there. AI-powered communications can:\u00a0<\/span><\/p>\n<ul>\n<li><b>Save time and money. <\/b><span style=\"font-weight: 400\">Chatbots automate communications, which frees clinicians to spend their time on high-value interactions and conversations. Instead of scheduling appointments and answering basic questions, clinicians can spend more time in exam rooms to treat and engage with patients. Recent research shows that <\/span><span style=\"font-weight: 400\">deploying<\/span> <span style=\"font-weight: 400\">conversational AI <\/span><span style=\"font-weight: 400\">in hospitals can reduce treatment costs by up to 50% and improve outcomes by 30% to 40%.\u00a0<\/span><\/li>\n<li><b>Provide flexibility. <\/b><span style=\"font-weight: 400\">Human representatives can only talk to one patient at a time. But chatbots can help an entire queue at once. Patients also enjoy greater flexibility to reach out when it&#8217;s most convenient for them and stop and start the conversation when they have time to chat.\u00a0<\/span><\/li>\n<li><b>Elevate the patient experience and journey. <\/b><span style=\"font-weight: 400\">Less time on hold, more personalized information, communication lines that are always open \u2014 these are all perks that improve the patient experience and journey. Modern consumers are accustomed to self-serve options and communicating across channels. They want personalized information, fast. And they&#8217;ve come to expect this from all businesses \u2014 and thanks to conversational AI, they can now get it from their healthcare providers, too.\u00a0<\/span><\/li>\n<\/ul>\n<p><b>AI Implementation\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">AI has the potential to cost-effectively augment and modernize healthcare legacy systems \u2014 without having to rip and replace platforms \u2014 and deliver an improved ROI.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">The ease of implementation means that conversational AI can be deployed across company-owned properties like websites and mobile apps \u2014 or on third-party messaging apps like Facebook Messenger and WhatsApp. And AI-enhanced video is growing from telehealth appointments to an important element of 360-degree patient engagement, from remote patient monitoring to life sciences.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">AI is meant to help humans work smarter, not harder. As one of the hardest-working industries, healthcare certainly needs all the help it can get. And Conversational AI is more than ready.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"font-weight: 400\"><picture><img class=\"lazy alignnone size-full wp-image-5543\" data-src=\"https:\/\/gotelehealth.org\/ata-2023\/wp-content\/uploads\/sites\/9\/2022\/04\/vonage.png\" alt=\"\" width=\"228\" height=\"50\" \/><\/picture><\/p>\n<p style=\"font-weight: 400\">To learn more about how AI can improve patient engagement and streamline healthcare workflows, visit the Vonage team at ATA2023, Booth #1401.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence (AI) has led to many advances in healthcare, including robot-assisted surgery, real-time remote patient monitoring, enhanced imaging, and diagnostic tools that help clinicians make better decisions. While some AI solutions improve healthcare delivery, others improve healthcare communications \u2014 helping patients get all the information they need, when they need it.\u00a0 Modern Medicine Meets<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[110],"tags":[],"class_list":["post-8047","post","type-post","status-publish","format-standard","hentry","category-blogs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Provide Smarter Patient Engagement With Artificial Intelligence - ATA 2023<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gotelehealth.org\/ata-2023\/2023\/02\/21\/provide-smarter-patient-engagement-with-artificial-intelligence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Provide Smarter Patient Engagement With Artificial Intelligence - ATA 2023\" \/>\n<meta property=\"og:description\" content=\"Artificial intelligence (AI) has led to many advances in healthcare, including robot-assisted surgery, real-time remote patient monitoring, enhanced imaging, and diagnostic tools that help clinicians make better decisions. 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